Frequently asked questions

What products do you offer?

We offer t-shirts, hoodies, sweatshirts, hats, and other accessories.

What are your shipping options?

We offer multiple shipping options to meet your needs. Standard shipping delivers orders within 9-10 business days, while Express Processing takes 6-9 business days for quicker delivery. Although we don’t currently offer overnight shipping, we ensure timely delivery through trusted carriers like DHL, USPS, UPS, and FedEx.

What is the estimated delivery time for my order?

We are a print-on-demand service, so processing and shipping usually take 9-10 business days for Standard or 6-9 business days for Express delivery.

Is same-delivery available?

Unfortunately, we do not offer same-day delivery at this time. However, we provide various shipping options to ensure you receive your order as quickly as possible.

Do you offer discounts?

We currently have several active discount promotions! Be sure to check our website for the latest deals, or sign up for our newsletter to stay updated on upcoming offers.

Do you offer military discounts?

Yes, we offer a discount code for veterans. You can use the code MIL10 at checkout to receive your discount. Thank you for your service!

How do I cancel my order?

To cancel your order, please contact our customer support team as soon as possible. If your order hasn’t been processed yet, we’ll be able to assist you with the cancellation.

How do I change my order after it's been placed?

If you need to change your order, please contact our customer support team as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request.

What do I do if I received a damaged item?

If you received a damaged item, please contact our customer support team right away with your order details and photos of the damage. We’ll work to resolve the issue and provide a replacement or refund as needed.

How do I apply a discount code at checkout?

To apply a discount code at checkout, simply enter the code in the designated box labeled “Discount Code” or “Promo Code” before completing your purchase. Click “Apply,” and the discount will be reflected in your total!

How long does it take to process returns?

Returns typically take 9-10 business days to process once we receive the returned item. After processing, we’ll notify you via email about your refund or exchange.

What is your return policy?

At Kingdom Fitted, every piece is made on demand with excellence and care. Because each item is specially created just for you, all sales are final. However, there are exceptions. We want you to love what you wear, and we stand behind our work. If something isn’t right, we’ll do our best to make it right. Please review our full return/refund policy here.

How do I contact customer support?

You can contact customer support by chatting with us or emailing us at support@kingdomfitted.shop. We’re here to assist you with any questions or issues.

Can I exchange an item for a different size/design?

Yes, you can exchange an item for a different size or design if you qualify for exchange. Please reach out to our customer support team to find out if your item is eligible for an exchange, and we’ll assist you with the process.

What sizes do you offer for adults?

We offer a wide range of sizes for adults, typically ranging from Small to 5X. You can find the specific size options for each product on our website.

What do I do if my package is lost?

If your package is lost, please contact our customer support team as soon as possible. Provide your order details, and we will help you investigate the issue and find a solution.

Do you offer gift cards?

We offer gift cards! You can purchase them on our website and choose the amount you’d like to give. They make a perfect gift for any occasion.

Do you ship internationally?

We do ship internationally! You can select your shipping destination at checkout, and we’ll provide the available shipping options.